About the company

As a BNP Parisbas subsidiary and a French leader in omnichannel payment solutions, FLOA simplifies consumers' lives through financing solutions, such as its split payment solution, Buy Now Pay Later (BNPL), instant loans, consumer loans, credit cards and insurance.

FLOA offers its products through its partners, such as (e-)retailers, FinTechs (bank-as-service model), payment service providers and CMS or directly to end customers.

FLOA is built around 2 commercial brands: ‘FLOA Bank’ for its B2C clients and ‘FLOA Pay’ for its BB partners. FLOA’s products and services distinguish themselves by their ease of use for customers and rapid integration for partners.FLOA currently has more than 300 full time employees supporting 3 million customers and more than 100 partners, and finances more than two billion euros in goods and services each year.

Since February 2022, FLOA has been a part of the BNP Paribas Group, to accelerate its ambitions to become the European leader of split payment solutions.

FLOA is already present in France, its home country, with both FLOA Bank and FLOA Pay products, and currently provides its split payment solution in Spain, Italy, Portugal and Belgium. As FLOA is growing quickly and aims to become the European leader in payment facilities, and intends to reinforce the commercial teams to support the development of this activity.

More information on www.floapay.com

About the job

This position is based in Germany (Hessen)

The Customer Success Manager is a strategic and supportive partner for our merchants at every stage of the on-boarding process.

You will work closely with the sales team to ensure that all merchants needs are met in after-sales 

You  will drive and follow-up the on-boarding of local merchants with the different stakeholders (on-boarding central team, IT, data, fraud, risk, marketing, etc..) from end-to-end:

You will  communicate with the merchant at key steps of the on-boarding process

You will follow-up the on-boarding delays at merchant level to aim at a quick delivery

You will tackle potential blocking point with the associated experts and follow-up the first weeks of production in hyper-care

You are bound to contributing to the continuous improvement of the on-boarding process by issues recommendations:

You show high skills in adapting the best practices of the Professional Services team in France to the international development context

For top merchants, you role is essential to contribute to resolving technical issues arising after the hyper-care period

OUR OFFER:

• Simple and flexible hierarchy, in a multi-cultural and open-minded team

• A stimulating work environment that offers continuous personal development and training opportunities through working with international experts in our field

• The opportunity to thrive in a company culture that emphasizes pioneer thinking, client-centricity, career progression, and personal and professional integrity

• Partial homeworking

• Individual onboarding program

• Flexible working hours

FLOA Pay prides itself on its best-in-class talent and startup mindset. Our unique culture is closely linked with the company’s mission and vision – to foster an entrepreneurial work environment that attracts and encourages ‘passionate game-changers.’

On top of this, you will get the support of the extensive network of BNP Paribas in Europe, which will be assisting with generating leads, establishing contacts with B2B partners, and help growing the business in all geographies, securing a deal flow for FLOA.

SKILLS KNOWLEDGE & EXPERIENCE

To be successful in developing FLOA’s split payment solutions, we expect the Business Developer to have strong commercial, analytical and problem-solving skills as well as leadership and communication skills.

• University degree

• Proven business development or sales experience in digital transformation, e-commerce, payment solutions or similar in an international context

• Proactivity & customer-oriented & results-oriented

• Excellent comprehensive, problem-solving and sells skills

• Effective communication skills

• Strong business acumen

• Attention to details and persuasion

• Ability to establish and activate networks

• Sense of service and expertise in customer relationship/satisfaction

• Proficiency in Microsoft Office applications and Salesforce

• Fluency in German and English (French is a plus)

This role requires frequent and regular travel within the country and to France (Bordeaux and Paris).